Terms & Conditions
Effective Date: November 26, 2025
Welcome to BTNW Industrial Solutions. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue use of this site immediately.
2. Products and Services
We provide industrial repair composites, protective coatings, surface preparation solutions, and related products for commercial and industrial applications. Product availability, specifications, and pricing are subject to change without notice. All product descriptions, technical data, and performance claims are provided by manufacturers and are subject to their warranties and guarantees.
3. Pricing and Payment
All prices listed on our website are in U.S. dollars unless otherwise specified. Prices are subject to change without notice. We reserve the right to refuse or cancel any order for any reason, including pricing errors, product availability, or suspected fraudulent activity. Payment terms will be specified on individual quotes and invoices.
4. Orders and Quotes
Quotes provided are valid for the period specified on the quote document. Orders are subject to acceptance and availability. We reserve the right to limit quantities or refuse service to any customer. Acceptance of your order will be confirmed via email or phone.
5. Shipping and Delivery
Shipping costs, delivery times, and methods will be specified at the time of purchase or on your quote. While we strive for same-day or next-day delivery where possible, delivery times are estimates and not guarantees. We are not liable for delays caused by carriers, weather conditions, or circumstances beyond our control. Risk of loss passes to the buyer upon delivery.
6. Returns and Refunds
Due to the specialized nature of our industrial products, return and refund policies vary by manufacturer and product line. Please refer to your quote for product-specific terms or contact our technical representative before initiating any return. Restocking fees may apply. Custom-ordered or special-order items may not be returnable.
7. Product Warranties
Product warranties are provided by the respective manufacturers. We make no independent warranties beyond those provided by manufacturers. Any warranty claims should be directed to us, and we will facilitate the process with the manufacturer. Implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the applicable manufacturer's warranty.
8. Technical Information and Support
Technical information, application advice, and product recommendations are provided as a courtesy and are based on manufacturer specifications and our experience. However, end-users are solely responsible for determining the suitability of products for their specific applications. We recommend consulting with our technical representatives and conducting proper testing before use.
9. Limitation of Liability
To the fullest extent permitted by law, [Your Company Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount paid for the product or service in question.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of BTNW Industrial Solutions or our content suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without express written permission.
11. User Conduct
You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair our systems. You may not attempt to gain unauthorized access to any portion of the website or any systems or networks connected to it.
12. Third-Party Links
Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites. Access to third-party sites is at your own risk.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Modifications
We reserve the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Alaska, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Matanuska-Susitna Borough,, Alaska.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Contact Information
For questions regarding these Terms and Conditions, please contact us at:
BTNW Industrial Solutions
1633 S. Industrial Way
Palmer, AK 99645
907-761-1161
office@btnwsolutions.com